LISTENING SKILL 3 : INQUIRY
Inquiry is the use of gentle, probing quetions to learn more about what the other person is thinking and feeling. You can ask them to tell you more about their negative feelings, since that’s what most people are afraid to talk about. You can also encourage them to tell you more about what you’ve done or said that turned them off or hurt their feelings .
It is very hard for most people to express angrey feelings. They don’t want to admit that they feel hurt. That’s why the inquiry technique is so important . You give the other person a direct, explicit invitation to criticize you and to tell you how annoyed they feel.
If you use the inqyuiry technique and get other person to lay the cards on the table, you can deal with the problem and you will know where you stand .
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